Multi-tenant restroom programs address the single most common maintenance complaint in commercial office buildings. Building restroom cleaning Eden Prairie property managers request most often comes with one condition: they need to be able to prove it happened. Our program logs every clean by crew, date, and time, and that log is available to your property management team on request.
What the Restroom Program Includes
- Toilet and urinal disinfection using EPA-registered disinfectants
- Sink, counter, and fixture cleaning and disinfection
- Mirror and glass cleaning
- Floor mopping with a hospital-grade disinfectant neutral cleaner
- Trash removal and liner replacement
- Supply restocking: paper towels, toilet paper, hand soap, seat covers
- Partition wipe-down and stainless fixture polishing
- Completion log entry per restroom per service
Supply Management
Restroom supplies are included in the monthly rate at contracted pricing. We purchase in bulk and pass through at cost, not at point-of-use markup. Your monthly invoice includes a supply line item showing product type and quantity consumed. This gives you a clean record for CAM reconciliation and removes the awkward situation where a tenant calls about an empty towel dispenser at 4pm.
We stock to a par level established in the initial walkthrough based on your per-floor occupancy. Buildings with higher-density tenants get more frequent supply audits built into the weekly cycle.
Nightly vs. Bi-Nightly Service
| Frequency | Building Profile | Complaint Risk |
|---|---|---|
| Nightly (5x/week) | 3+ tenants per floor, Class A, active leasing | Lowest |
| Nightly (3x/week) | Moderate occupancy, predictable use pattern | Low with mid-week supply check |
| Bi-nightly (2x/week) | Low-density, professional services, controlled access | Manageable with supply audit built in |
Responding to Complaints
When a restroom complaint comes in from a tenant, the first question your leasing contact will ask is: when was it last serviced? We can answer that question with a date and time from the completion log, which closes most complaints before they become issues. If the completion log shows a service within the previous 24 hours and the restroom is in poor condition, that's a usage-volume problem, not a service problem, and adjusting frequency is the right fix.